Privacy Policy

Overview

Points Xchange ("we," "our," or "us") operates pointsxchange.cc. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. By using our website or submitting a quote request, you agree to the practices described below.

Information We Collect

We collect information you provide directly when you:

• Submit a quote request (name, email, phone number, loyalty program, and points balance)
• Contact us via our contact form (name, email, phone, and message)
• Communicate with us by email or WhatsApp

We do not collect payment information. We do not require account creation to use our services. We do not collect loyalty program login credentials.

How We Use Your Information

We use the information you provide to:

• Evaluate your points balance and prepare a cash offer
• Respond to quote requests and contact inquiries
• Communicate with you about your transaction
• Maintain internal records for fraud prevention and compliance purposes

We do not use your information for advertising purposes. We do not sell, rent, or share your personal information with third parties for their marketing use.

Email Communications

When you submit a quote request, you will receive a confirmation email summarizing your request. Our desk may follow up with a verified cash offer. You can opt out of further communications at any time by replying to any email and requesting to be removed.

Data Storage and Security

Your information is stored in a secure, access-controlled database. We use industry-standard encryption in transit (HTTPS) and limit access to your data to authorized personnel only. We retain your information for as long as necessary to fulfill the purposes described in this policy or as required by applicable law.

Cookies and Analytics

Our website may use basic session cookies required for functionality. We do not use advertising cookies or third-party tracking pixels. We do not use Google Analytics or similar behavioral tracking tools.

Third-Party Services

We use the following third-party services to operate our platform:

• Vercel — website hosting and infrastructure
• Neon — secure database storage
• Resend — transactional email delivery

Each of these services has its own privacy policy. We do not share your information with any other third parties.

Your Rights

You have the right to:

• Request a copy of the information we hold about you
• Request correction of inaccurate information
• Request deletion of your information from our records
• Opt out of any future communications from us

To exercise any of these rights, contact us at Info@pointsxchange.cc.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact

Questions about this Privacy Policy can be directed to:
Info@pointsxchange.cc
Points Xchange · Private Points Brokerage